Refund & Cancellation Policy

Clients may request cancellation of ongoing service agreements by providing written notice via email.

Project-Based Services

For one-time projects such as:

• Website Development
• Mobile Application Development
• Branding
• Logo Design
• Video Editing
• CRM Setup
• AI Integration
• LMS Development

Cancellation requests submitted after work has commenced may be accepted; however, charges will apply for work already completed.

Any remaining balance, if applicable, will be refunded after deducting the value of completed work and any third-party costs incurred.

Monthly Services

For recurring services such as:

• Digital Marketing
• SEO
• Social Media Management
• CRM Management
• Website Maintenance

Clients may cancel future billing cycles by providing at least 15 days' written notice before the next billing date.

Payments already made for the current billing cycle are non-refundable.

Refunds may be approved only under the following circumstances:

• The project has not yet commenced, and cancellation is requested within 3 business days of payment.
• NAKO Tech is unable to deliver the agreed services due to reasons solely attributable to us.
• A duplicate payment has been made by mistake.

Approved refunds will be processed using the original payment method wherever possible.

Refunds will not be provided in the following situations:

• Change of business strategy or project requirements after work has started.
• Delays caused by the client, including failure to provide content, approvals, credentials, or feedback.
• Change of mind after work has commenced.
• Services already completed or substantially delivered.
• Milestones that have been approved by the client.
• Design revisions beyond the agreed scope.
• Custom software or website development already delivered.
• SEO or digital marketing performance based solely on ranking or business outcomes, as these depend on multiple external factors.
• AI consulting, automation setup, or technical implementation already completed.

Where applicable, digital products including:

• Website Templates
• UI Kits
• Brand Assets
• Graphics
• Digital Downloads
• Training Materials
• Online Courses

are non-refundable once they have been downloaded, delivered, or access has been provided.

If you experience technical issues accessing your purchase, please contact us, and we will assist you promptly.

The following services are non-refundable once delivered or initiated:

• Consultation Sessions
• Discovery Workshops
• Strategy Sessions
• Website Audits
• SEO Audits
• Brand Strategy
• Social Media Content Calendars
• Paid Advertising Campaign Setup
• Google Ads Management Fees
• Meta Ads Management Fees
• Third-Party Software Licences
• Domain Registration
• Web Hosting
• SSL Certificates
• Premium Plugins
• Third-Party API Costs
• Government Fees
• Any third-party subscription purchased on behalf of the client

Certain projects may require third-party services such as:

• Domain Registration
• Web Hosting
• Google Workspace
• Microsoft 365
• CRM Software
• Payment Gateway Fees
• Stock Images
• Premium Fonts
• Premium Plugins

These costs are paid directly to external providers and are non-refundable, regardless of project status.

If a client does not provide required content, approvals, or communication for more than 30 consecutive days, NAKO Tech reserves the right to place the project on hold.

Resuming a paused project may require a revised timeline and additional charges.

If you believe there has been an error regarding billing or service delivery, please contact us within 7 days of the issue.

We will review the matter fairly and work toward an amicable resolution.

Email: nakotech.in@gmail.com

NAKO Tech reserves the right to modify this Refund & Cancellation Policy at any time.

Any updates will be published on this page with a revised Effective Date. Continued use of our services after changes are published constitutes acceptance of the updated policy.

NAKO Tech

Building Digital Success Through Technology

28/123-C, MTP Road, Donnington, Kotagiri, The Nilgiris – 643217, Tamil Nadu, India

Email: nakotech.in@gmail.com

Phone: +91 86080 77834 / +91 63798 01605

Website: https://www.nakotech.in